Please put Duo Mobile in your email subject line. Questions?Ĭontact the UW-IT Service Center at or (206) 221-5000. Passcodes must be generated through the Duo Mobile app. While Duo’s documentation mentions the SMS/texting option, UW-IT does not support this form of authentication via Duo. Note: For phone-based use of 2FA on the older OSs, Duo-generated passcodes through SMS/texting will not work. However, both Duo and UW-IT recommend using 2FA via updated/compatible device OSs and the fully updated Duo Mobile app. 8, 2024, Duo Mobile will continue to work and provide 2FA protection for those who do not or cannot update their device’s OS. Learn more in Troubles with 2FA here on IT Connect. The code will allow you to securely access UW systems for a 12-hour period. won't mention that we had to remove the hard disk to get at an unmarked. ![]() Get a temporary bypass code from the UW-IT Service Center if you run into problems with Duo Mobile. Duo 250 (with a Duo Dock) and a Dell 450/ME.Enroll a phone number to authenticate through voice calls.Get and use a hardware token, provided through UW-IT at no charge.Users are encouraged to upgrade to the latest version of Android supported by their phones and install the current Duo Mobile release from the App Store if running Android 8 or later. We provide an IT Connect FAQ link to information on setting up a new phone or tablet. Duo Mobile was removed from the Play Stores for Android 6 and earlier versions. We cannot ensure the compatibility of Duo Mobile with custom variants or distributions of Android. Duo recommends upgrading to the most recent version of Android available for your device. High quality audio and video: Your call’s quality automatically changes, based on your connection. Use a different device that can download the latest version of Duo Mobile. Answer The current version of Duo Mobile supports Android 10.0 and greater and Android Go 10.0 and greater. Video calls with anyone in your contacts who uses Duo: Call friends and family across different devices like Android, iOS, computers, Nest Hub, Nest Hub Max, Lenovo Smart Display, and JBL Link View.UW-IT recognizes there may be hardship situations and other reasons why you cannot update your current device’s OS there are other options, including that you can: ![]() You may wish to visit Duo’s website to read Which versions of iOS does Duo Mobile support? Select the type of device (iOS or Android) and tap Continue. Enter and confirm your phone number (including area code), then tap Continue. Select the type of device you’re adding, Mobile Phone or Tablet, then tap Continue. Apple device users, please update to iOS version 15 or newer so that you can download the latest version of Duo Mobile. When prompted to Protect Your San José State University Account, tap Start Setup.You may wish to visit Duo’s website to read Which versions of Android does Duo Mobile support? After you select I have Duo Mobile installed, you will have to activate Duo on your new phone by scanning the barcode on your computer screen. Android users, please update to version 11 or newer so that you can download the latest version of Duo Mobile. If you have already installed the app, immediately select I have Duo mobile installed.8, 2024 the same issue will be true for Apple devices using iOS version 14 or earlier. To troubleshoot the Play Store, follow the steps outlined in Google Play Help: Fix Play Store opening, loading, and. On the Duo Mobile app page, select Update. What’s happening with the older operating systems?Īndroid devices using OS 10 and earlier will no longer be able to download the latest version of Duo Mobile nor receive Duo Mobile maintenance fixes and security updates, starting Feb. If Duo Mobile does not appear in the Google Play page Manage Apps and Devices, then try the following: Enter Duo Mobile in the Google Play search bar. When you update your OS, please check that Duo Mobile updated as well, as this may not occur automatically - you may need to manually update Duo Mobile. Make sure your device’s operating system (OS) is up to date so that you can update Duo Mobile to its latest version, and so that your device can receive Duo’s security and maintenance fixes. Duo Mobile can also be used to handle two-factor authentication for other applications and web services.Is Duo Mobile on your two-factor authentication (2FA) mobile device fully updated? How about your device’s operating system? General recommendations for the UW community For simple, one-tap authentication, the app generates passcodes and can receive push notifications. ![]() To make logins more secure, Duo Mobile integrates with Duo Security's two-factor authentication service.
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